In moments of crisis, having the right support can make all the difference.

Each May, communities recognize May as Mental Health Awareness Month, a time to reduce stigma and connect residents with support.

A key part of that effort is the police department’s social worker, Kelly Froehle. Froehle works alongside officers to support individuals experiencing mental health crisis, substance use challenges and other social service needs.

With more than 20 years of experience in social work, including work with families, youth and in clinical settings, Froehle brings a depth of knowledge and compassion to her role.

“Our goal is to connect people to the help they need, not just to respond in the moment,” said Chief of Police Scott Boerboom. “An embedded social worker brings expertise and compassion to situations where it can make a lasting difference for individuals and families.”

When officers encounter a community member in need, they can refer that individual to Froehle, who personally follows up to create a tailored plan and connect them with resources such as housing, food or treatment services. She may also respond directly to calls where her expertise is needed on-site.

By helping residents access services and stabilize situations, this program aims to reduce repeat calls and ensure people are getting the help they need. Froehle’s work reflects a simple but powerful goal: Making sure every community member has a path to support and a place to turn.