Online Request System

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Do not share emergency information via email or voicemail. Call 911 in an emergency.


Enter our online request system

  • Use the system to submit a service request or provide feedback on city issues and services.
  • Your request will be forwarded to the appropriate employee for follow-up.
  • You can create a personal account, which will allow you to track the progress of your request. Begin the process on our online request page.
  • Email us if you have issues using the system.


Voicemail requests 

You can also leave us a voicemail at 952-939-8586. Please leave your name, address and telephone number and describe your comment or request in detail.


Complaint policy

City council policy requires that a complaining party provide their name, address and phone number. Failure to provide this information prevents city staff from efficiently resolving your issue. Under state law, your information remains confidential.