Contact us to ask questions about your account, change the name or address, set up a new account or schedule water meter readings for new residents.

• 952-939-8255
• Monday – Friday, 8 a.m. - 4:30 p.m.
• Email us

Access our online utility billing system.

Use the system to pay your bill online, and you can select to receive your bill by email.

Residents and businesses can sign up for automatic payments where funds are automatically withdrawn from your checking or savings account. You will continue to receive a bill, but this is only a statement for your records. The funds will automatically withdraw on the due date.

Download, complete and return the Automatic Utility Payment Form to enroll. Call 952-939-8255 to have the form mailed to you or to learn more about automatic payments.

Rates for sewer, recycling, stormwater and water use are listed below for 2020. Rates are monitored annually and adjusted as-needed to maintain the city’s utility system.

Water

There is no minimum-use charge on water – you only pay for what you use. The city bills at a tiered rate designed to encourage water conservation. The highest users are billed nearly twice as much as the lowest users. This is common in cities and provides high-volume users with incentive to conserve water.

• 0 – 18,000 gallons: $3.19 per 1,000 gallons
• 18,001 – 40,000 gallons: $3.63 per 1,000 gallons
• 40,001 – 70,000 gallons: $4.54 per 1,000 gallons
• 70,001 gallons and up: $6.31 per 1,000 gallons

Sewer

• Base fee of $70.98 per quarter
• An additional charge - $2.52 per 1,000 gallons in 2020 – based on winter quarter water usage
• New residents – set at 15,000 gallons until their use is established

Recycling

• $4.58 per month

Stormwater

• $7.29 per unit per month

Rates for sewer, recycling, stormwater and water use are listed below for 2020. Rates are monitored annually and adjusted as-needed to maintain the city’s utility system.

Water

• October – April: $3.19 per 1,000 gallons
• May – September: $3.60 per 1,000 gallons

Irrigation (Sprinklers)

The city bills at a tiered rate designed to encourage water conservation.

• 0 – 75,000 gallons: $3.63 per 1,000 gallons
• 75,001 – 175,000 gallons: $4.54 per 1,000 gallons
• 175,001 gallons and up: $6.31 per 1,000 gallons

Sewer

• Base fee: $23.66 per month
• Additional charge: $2.52 per 1,000 gallons in 2020 – based on winter quarter water usage

Stormwater

• Commercial / industrial: $55.14 per acre per month
• Churches, schools, government: $19.69 per acre per month
• Apartments / condos: $21.88 per acre per month
• Open space / undeveloped: $3.29 per acre per month

Residential water meters are read monthly and billed quarterly via remote electronic metering. A meter reader can record the data on an electronic device from outside your home.

Commercial, industrial, institutional and multi-residential properties are read and billed monthly.

Common reasons for higher-than-usual water bills include:

• Summer – water use increases due to watering lawns and other uses
• Dripping or leaky faucets
• Running toilets
• Malfunctioning water softener

Water and sewer curb shut off

If you need water or sewer services shut off at the curb for plumbing, irrigation or other reasons, call 952-988-8400. We need 1–2 days advance notice.

New service

Call 952-939-8255 to set up new water and sewer utility service. This should be done by new homeowners or renters five businesses days prior to a closing or move-in date.

Cancel service

Call 952-939-8255 to cancel water and sewer utility service. Please know the date to cancel, forwarding address for your final bill and the name of the new owner.