The city’s water system includes eight water treatment plants, approximately 3,100 fire hydrants, 280 miles of water main (pipe), 16,000 service connections, eight elevated storage facilities and one reservoir.
The city delivers approximately eight million gallons of water each day and three billion gallons each year.
If you have questions about your water or water service, call 952-988-8400.
Use our online request system to make a service request.
The city publishes an annual water quality report to summarize drinking water quality, help residents understand their water and raise awareness for protection of water resources. The previous 10 annual reports are included below. Call 952-988-8400 with questions.
Like most cities, Minnetonka treats its drinking water to improve its quality before it’s delivered to residents and businesses. The city’s water treatment procedure includes:
Disinfection: Chlorine (one drop per gallon) removes microscopic organisms.
Fluoridation: Flouride is added at state-mandated levels to support oral health and reduce tooth decay.
Iron Removal: Iron isn’t a health threat, but we remove it from the water to improve the color, taste and usefulness.
Corrosion Control: We add a corrosion inhibitor, which coats the inside of your plumbing to prevent lead or copper corrosion and contamination.
Hardness: Calcium and magnesium cause “hard water.” Our treatments do not reduce hardness levels. Residents and businesses may choose to use home-softening devices if hardness is an issue.
Flushing: Each spring the city flushes fire hydrants to remove iron and manganese from the system. During flushing, it’s normal to experience some discolored water. This water is safe to drink and can be cleared up by running cold water in your laundry tub. Call 952-988-8400 with questions or to learn more.
Water main breaks
Water mains are susceptible to breaks from ground movement when the ground freezes or thaws. If you see water running out of the ground, through cracks or behind the curb, report the issue to the city immediately.
- Business Hours: 952-988-8400
- After Hours: 952-939-8500
Low or no water pressure
If there is a significant change in your water pressure, report the issue to the city immediately. Call 952-988-8400 during business hours. Outside business hours call 952-939-8500.
Frozen water pipes are rare, but this can occur when winter temperatures are exceptionally cold. Follow these tips to prevent and deal with frozen pipes:
- Run cold water continuously from the lowest point in your home. The stream should be about the width of a pencil.
- Open your cabinets to allow heat to reach your pipes.
- Insulate your pipes.
- If your pipes have already frozen, running water continuously is essential. You can also use a hair dryer or space heater to warm frozen pipes.
- If you don’t have water service due to frozen pipes, call public works at 952-988-8400.
The city analyzes water usage for each property and attempts to identify potential leaks. If we discover a potential leak on your property, we will mail a postcard with details.
Please fix leaks as soon as possible. It will help you save money and benefit the city’s water supply. Call 952-988-8400 with questions or to learn more.
If your water is draining slowly, call 952-988-8400 for assistance.
Follow the city’s lawn watering restrictions between May 1 and September 30.
- No watering between 11 a.m. - 5 p.m.
- Even addresses can only water on even-numbered days, odd addresses can only water on odd-numbered days.
- Private water sources and wells can be used anytime. They must be registered with the city and have a yard sign. Call 952-988-8400 to learn more and register.
- Watering new sod, seed or shrubbery can take place outside restricted times with a permit. Call 952-988-8400 to learn more and obtain a permit. Watering new sod, seed or shrubbery by hand-held hose can be done anytime.
- Penalties may be imposed for each day of violation.
Public works flushes the city’s water mains each spring to remove iron and manganese from the system. During flushing, it’s normal to experience some discolored water. This water is safe to drink and can be cleared up by running cold water in your laundry tub.
Call 952-988-8427 with questions or to learn more.
If you live next to a lake, you can take water from it to your property. The DNR requires a permit for using more than 10,000 gallons per day.